GIVING CUSTOMERS A VOICE

Real-time visitor opinion
and satisfaction monitoring tool

My Say Survey is a real-time customer opinion and satisfaction monitoring tool that gives businesses insight into their customers’ in-store or on-location experience. We do this by installing an easy-to-use and non-intrusive customer satisfaction app on a tablet device at one or more strategically positioned location points.

 VISITOR ENGAGEMENT BENEFITS

Management
business decisions
Visitor feedback gives you the evidence you need to make rapid
customer-centric decisions.
Perception
Branding
Protect your
Boost your brand
reputation
Your visitors will know you are serious about pleasing them and that you care about how they feel about your brand and what they experience when they interact withyour staff.
If there is room for improvement you will have the evidence you need to implement change and help negate
the potential spread of negative

word-of-mouth.
Customer Service
Give your customers
a voice
Customers want to be heard. They want to be able to praise excellent service or experiences.
Likewise, clients want to be able to express any negative experiences in
a discreet way.
Planning
Growth
Forecast and Schedule
Get ahead of your
competitors
Your feedback combined with people counting data can provide you with valuable insight into your customer
satisfaction vs staffing ratios and schedule accordingly.

Customer opinions will give you a strategic advantage over competitors who neglect to appreciate, track and
understand what their customers really think about them. Even negative feedback is an opportunity for improvement.
Management
Monitor staff and
store performance
Identify your ‘star’ staff/stores, and reward them accordingly.
And be aware of staff/stores whose performance may need to be addressed or given additional training if negative feedback is trending.

Reporting
All-in-one
Monitor multiple points
One place for important
and locations
analytics
Integrate your visitor feedback and engagement results with your people counting analytics with Acumen3.
Manage multiple locations? No problem. My Say Survey allows you to obtain feedback from one or many service locations within your organisation, or across a series of stores and locations.
Faster and smarter

FEATURES

Dashboard Snapshot

• Filter by location, data range and zones
• Venue map of analytics points
• Map of locations

Analytics in Numerous Formats

Filter by:
• Location
• Time interval

Other Features

• Easily configurable questions
• Email alerts for poor responses
• Run multiple surveys and locations concurrently
• Adaptable user levels and access
• Comprehensive online help
• Regular feature updates and enhancements
• Technical support team on hand
• Report on all locations on a single unified platform.

BENEFITS

The benefits with monitoring your customers feedback and opinions are enless. Below are our top 5 reasons why this type of market research is important
UNDERSTAND
location/store performance
DEVELOP
evidence-based strategies
ENHANCE
understanding of target audience
ANALYSE
Marketing effectiveness
and ROI
PREDICT
customer and visitor trends

GET IN TOUCH

We are here to answer any questions you may have about our real time customer opinion and satisfaction monitoring tool, My Say Survey. 
Reach out to us and we will respond as soon as we can.
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